FAQ QUESTIONS

Welcome to our frequently asked questions section!

FAQ Questions

We are going to answer some of the most common questions (faq questions), in order to hire a car.

 

  • How old should I be in order to hire a vehicle from Simotas Car Rental?

ANSWER: All drivers over 23 years of old, holding a valid, international driver licence for at least a year, can rent a car from our company. In any other case you should contact us and make a special deal, undertaking the risk of an accident, since you hold a valid driver licence for at least a year.

  • Is there a credit card necessary in order to hire a car from Simotas Car Rental?

ANSWER: Using a credit card is upon your desire. Our company will not obligate you using a credit card as it isn’t necessary. You can always pay on cash instead, upon your arrival.

  • What happens if I don’t have a credit card?

ANSWER: You need to have a credit card for excess amount only. We will never charge you though if not necessary. If you don’t have a credit card please mail us at info@simotascarrental.com and we will offer you all available options.

  • What legal documents are required in order to rent a car from your company?

ANSWER:

  1. A valid, international driver license.
  2. A valid id or passport.
  • Can I book a specific type of car?

ANSWER: Usually the car you will choose to book is exactly the car you will get in reality. If something changes and the specific type of car is not available, we will inform you and deliver you a similar type of the car you chose.

  • Can I cancel a booking and how can I do that?

ANSWER: Yes. You can easily cancel just by sending an email at info@simotascarrental.com. After we get back to you, cancellation process will be done.

  • Is there any cancellation fee?

ANSWER: No there isn’t any cancellation fee. Cancellation is free.

  • How could I find you at the airport/port/hotel?

ANSWER: We will be waiting for you to the agreed meeting point in the agreed time. That will be arranged after your booking is confirmed.

For ex. We will be waiting for you at the airport with a big label of our brand name and your name and surname written beneath. If any delays happen please contact us.

  • Will my booking be cancelled in case of a delay of my arrival?

ANSWER: No. We are always informed about the delays of the flights/ships and we will be waiting for you at the meeting point on time. In any case, you should contact us through mail or telephone.

  • How can I make a reservation/booking?

ANSWER: You can make a reservation easily just by sending an email at info@simotascarrental.com. We will reply fast and confirm your reservation after you agree with everything.

  • Is there any possibility that I book a car from you and no one from your company appears at the meeting point?

ANSWER: No. We give big value to our customers and would never do that. We will be waiting for you on time, if not earlier looking forward to introduce you to Kefalonia.

  • What should I do in case of a break-down?

ANSWER: You should call immediately to 0030 699 378 1240 or 0030 26710 42434  or send a message to info@simotascarrental.com or simotasvagelis@hotmail.com. We are online and at your service 24/7 and we will replace your car as soon as possible if that’s the case.

 

Still have questions? Ask us anything you want, we will be pleased to answer.

info@simotascarrental.com

simotasvagelis@hotmail.com